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Australian Bureau of Statistics


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"We delivered a far more secure and consistent desktop environment, while at the same time reducing the number of staff actively involved in software execution, all of which has significantly reduced our operating costs".
— Lane Masterton, Director, Software Management, Australian Bureau of Statistic

Company profile

The Australian Bureau of Statistics (ABS) is Australia’s official statistical agency. It assists and encourages informed decision-making, research and discussion with in Federal, State and local government and the community by providing a high-quality, objective and responsive national statistical service.

ABS’s operations include eight permanent offices located in each of Australia’s capital cities. It employs over 3,000 full time staff with another 600 contract staff operating as research interviewers. This number grows by an additional 1,000 contract staff and approximately 30,000 field contractors during Census of Population and Housing surveys, which are held every five years.

The challenge


  • Difficulty in managing and maintaining complex software environment of 700 diverse products
  • High overheads and manpower required to support users and handle major software rollouts
  • Inefficiencies in supporting and managing numerous software profiles

Solution overview


  • HP OpenView Configuration Management providing automated, policy-based diagnostic checks on mandatory and individual software inventories

The results


  • Better quality software support and service delivered across the organization
  • Increased automation of many manual processes enhanced user productivity
  • Operational efficiencies and cost savings due to centralized management of all software needs
  • Improved security and stability in desktop environment w/ security patches deployed to over 90 percent of systems within one day
  • Better control of software deployment processes

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