For direct connection to superior sales assistance and support:
- Customers and partners in the Americas: 1 (800) 282 6672
- Internal sales teams: 1 (800) 424 0993
As business becomes more competitive and computing environments more complex, jobs grow increasingly challenging. Even after implementing an effective information technology solution, ongoing needs persist for new product information, additional peripherals and software, technical help, and other types of pre-sales support.
To quickly and efficiently respond to a variety of sales assistance and support needs, the NonStop Pre-Sales Group (NPG) is available. NPG is a call center staffed with experienced professionals available Monday through Friday, 8 a.m. to 8 p.m. EST, to answer customer and field support calls.
Sophisticated NonStop technology for highly responsive service
Contact the NPG for
- Product configuration assistance
- Pre-sales technical questions
- Questions about software release planning
- All other inquiries
This sophisticated call center solution helps direct requests to the proper person. In most cases, this is an order specialist or support representative at the NPG.
First-call satisfaction
Field sales representatives may not always be available, so the NPG can be the first-call, one-stop satisfaction for a broad spectrum of requests—from fulfilling product orders to answering technical questions about purchases.
The toll-free hotline phone number is 1 (800) 282 6672 for customers and partners; and 1 (800) 424 0993 for internal sales teams. These numbers link directly with an experienced sales support specialist or technical engineer. Help is available immediately with most calls. All questions, though, will be responded to within 24 hours.
Receive product information, technical, and configuration assistance
Experts are ready to answer a wide range of questions. For example, What type of LAN controllers are needed to implement a TCP/IP network? What printers work best with an existing configuration? Is an additional I/O cabinet needed for a certain new tape drive? How should a server be expanded to accommodate more volume? The technical validation service ensures that any new components ordered are compatible with your current environment.
Make general inquiries
The NPG’s toll-free hotline is a good place to start for any question related to NonStop products. From information about educational programs to answers about operating system migration planning, we are ready to help.
An easy way to do business
Simply dial 1 (800) 282 6672 for customers and partners; and 1 (800) 424 0993 for internal sales teams.
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